Terms & Conditions

Once you make a payment to us, these terms and conditions (Terms) form a binding agreement between us.

1. Ducks in a Row Home Organisation is a registered business ABN 63 571 917 942.
2. We offer home organisation services and cultivate joy by creating beautifully organised spaces.
3. When you engage with us, we will ask you to send us photographs of the space you would like us to organise. Please ensure the photographs contains enough detail for us to assess the work involved and give you an accurate quote.
4. We will provide you a quote at the time of your enquiry. Our rates are subject to change without notice but will be confirmed at the time your booking is confirmed.All packages are quoted based on the same number of hours and organisers on each day. Notwithstanding this, we may reallocate organisers amongst those days at our discretion.All packages are quoted based on the same number of hours and organisers on each day. Notwithstanding this, we may reallocate organisers amongst those days at our discretion.
5. All packages are quoted based on the same number of hours and organisers on each day. Notwithstanding this, we may reallocate organisers amongst those days at our discretion.
6. NDIS Clients: Your nominated plan email address will be invoiced at the end of each session in accordance with NDIS guidelines.
7. Non-NDIS Clients: A 50% payment is required upfront at the time that you book in with us. Your booking will not be confirmed until payment is received. The balance is payable in accordance with our invoice terms.
8. If we discover that there is additional work required or requested which is out of scope of the original quoted work, we will provide you with a further quote for that additional work.
9. If you do not pay your invoice on time, unfortunately we will be required to pass on interest at 10% annually plus associated legal fees and/or debt collector fees.
10. Your privacy is of the utmost importance to us. We appreciate that we are working in your home amongst your personal items. If we come across confidential information while completing our work, you can rest assured that we will not share that information with any other person. We will dispose of all confidential items that we remove appropriately.
11. You give us consent to use photographs of your space in our marketing. If you wish to place any conditions on this, please advise us at the time of booking. We will not include any confidential information or anything which identifies you in those photographs.
12. To the maximum extent permitted by law, our liability to you is limited to refunding the fees you have paid us in the past month or the cost of having the service provided again, whichever is higher.
13. You are required to advise us of any health or safety concerns at the time of making a booking. Concerns may include things such as mould present in the home, trip hazards or presence of vermin.
14. We reserve the right to cancel your booking for any reason in our absolute discretion without any liability to you. We will provide you as much notice as is practicable in the circumstances. Where we do so, we will refund all fees paid by you in respect of the cancelled service.
15. We reserve the right to reschedule a session due to weather conditions including where there is no available heating or cooling in the designated work space.
16. We reserve the right to leave in-home and virtual organising sessions at any time without providing reason to you.
17. We will not be liable for any delay or failure to perform our obligations if such delay is due to any circumstances beyond our reasonable control.
18. We may be required to decline moving furniture if it is heavy or awkward. If we do move furniture, we are not liable for any damage caused.
19. All items which we do not take will be left with you to dispose of. This includes:
    • food and other perishable items;
    • hazardous or dangerous items;
    • bulky items or anything which is beyond one car boot load of rubbish or donations. Donations will be prioritised over rubbish; and
    • hard rubbish, wood and large furniture; and
    • other items at our reasonable discretion.
20. We may assign our rights under these Terms and will provide you notice if we do so.
21. We may vary these Terms and they will apply to the booking after we notify you of the changes.
22. These Terms form the whole agreement between us and may not be varied orally.
23. The laws of Victoria, Australia apply to these Terms.
24. If any provision of these Terms is found to be unenforceable or unlawful, it is to be severed and the remaining provisions shall continue in force.